For Alaska Residents Only: If your issue is unresolved by MoneyGram Payment Systems, Inc., (800) 666-3947, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here. Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
CALIFORNIA If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
RIGHT TO REFUND You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if MoneyGram Payment Systems, Inc. (MoneyGram), does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to: MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, P.O. Box 191189, Dallas, TX 75219. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code. DERECHO A REEMBOLSO Usted, el cliente, tiene derecho a recibir el reembolso del dinero que ser transferido como resultado de este acuerdo, si MoneyGram Payment Systems, Inc. (MoneyGram) no enva el dinero que usted entregue dentro de los siguientes 10 das posteriores a la fecha de recibo, o si no da instrucciones de consignar una cantidad equivalente de dinero a la persona que usted haya designado, dentro de los siguientes 10 das posteriores a la fecha de recibo de los fondos que usted entreg, a menos que usted haya dado instrucciones diferentes. Si no se cumplen las instrucciones que usted haya dado, relativas al da en que el dinero debe ser enviado o transferido y el dinero an no ha sido enviado o transferido, usted tiene el derecho a recibir un reembolso de su dinero. Si desea recibir un reembolso, deber entregar o enviar por correo su solicitud por escrito a MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, P.O. Box 191189, Dallas, TX 75219. Si no recibe el reembolso, puede tener derecho a recibir su dinero adems de una penalidad hasta de $1,000 y los costos de un abogado, segn lo establece la Seccin 2102 del Cdigo Financiero de California (California Financial Code).
COLORADO COLORADO DIVISION OF BANKING COLORADO MONEY TRANSMITTER ACT CONSUMER NOTICE Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. Click or tap this link to access the COLORADO MONEY TRANSMITTERS ACT. If you have a question about or problem with your transaction—the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. For official posting: email: DORA_BankingWebsite@state.co.us or visit their website COLORADO DIVISIÓN BANCARIA DE COLORADO ACTO DE TRANSMISORES DE DINERO EN COLORADO AVISO A LOS CLIENTES Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Titula 11, Artículo 110, del Estatuto Revisado de Colorado. Si usted tiene una pregunta o duda acerca, de su trasacción-del dinero que envió. Por favor póngase en contacto con el agente de envíos de monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información. Si usted es un residente del estado de Colorado y tiene una queja sobre el agente del enviós monetarios—la compañía que envió su dinero. Todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202. Correo electrónico: DORA_BankingWebsite@state.co.us Sitio web: Para publicación oficial, haga clic aquí.
FLORIDA MoneyGram Payment Systems, Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call MoneyGram Payment Systems, Inc. at (800) 328-5678 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.
ILLINOIS The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.
MAINE If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the Maine Department of Professional and Financial Regulation Bureau of Consumer Credit Protection at (800) 332-8529 (toll free in Maine) or (207) 624-8527.
MARYLAND The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoneyGram Payment Systems, Inc. (NMLS #898432) at: 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201. Phone number: 888-784-0136. MoneyGram’s license status information can be viewed on the NMLS Consumer Access website at https://nmlsconsumeraccess.org/.
NEVADA If you have questions or complaints with respect to any aspect of the money transmission activities conducted at MoneyGram Payment Systems, Inc., you may contact the State of Nevada, Department of Business, and Industry Financial Institution at (702) 486-4120.
TEXAS If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294, 1-877-276-5554 (toll free), www.dob.texas.gov
WASHINGTON Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200. To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.
State Regulator Licensed Service | Alabama Securities Commission Sale of Checks | |
State Regulator Licensed Service | Alaska Department of Commerce, Community, and Economic Development, Division of Banking and Securities Money Services Business | |
State Regulator Licensed Service | Arizona Department of Financial Institutions Money Transmitter | |
State Regulator Licensed Service | Arkansas Securities Department Money Transmission | |
State Regulator Licensed Service | California Department of Business Oversight Money Transmission | |
State Regulator Licensed Service | Colorado Division of Banking Money Transmission | |
State Regulator Licensed Service | Connecticut Department of Banking Money Transmission; Issuer of Payment Instruments | |
State Regulator Licensed Service | Delaware Office of the State Bank Commissioner Sale of Checks and Transmission of Money | |
State Regulator Licensed Service | District of Columbia Department of Insurance, Securities and Banking, Banking Bureau Money Transmissions | |
State Regulator Licensed Service | Florida Office of Financial Regulation Funds Transmitter/Payment Instrument Issuer | |
State Regulator Licensed Service | Georgia Department of Banking and Finance Sale of Checks or Money Orders Licensed to the Georgia Department of Banking and Finance, NMLS #898432 | |
State Regulator Licensed Service | Guam Department of Revenue and Taxation Foreign Exchange Money Transmitter | |
State Regulator Licensed Service | Hawaii Department of Commerce and Consumer Affairs, Division of Financial Institutions Money Transmitter | |
State Regulator Licensed Service | Idaho Department of Finance Money Transmitter | |
State Regulator Licensed Service | Illinois Department of Financial Institutions and Professional Regulation, Division of Financial Institutions Transmitters of Money | |
State Regulator Licensed Service | Indiana Department of Financial Institutions Money Transmitter | |
State Regulator Licensed Service | Iowa Division of Banking Sale of Certain Instruments for Payment of Money | |
State Regulator Licensed Service | Kansas Office of the State Bank Commissioner, Division of Banking Money Transmitter | |
State Regulator Licensed Service | Kentucky Office of Financial Institutions Money Transmitter | |
State Regulator Licensed Service | Louisiana Office of Financial Institutions, Non-Depository Securities Division Sale of Checks/Money Transmitter | |
State Regulator Licensed Service | Maine Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection Money Transmitter | |
State Regulator Licensed Service | Maryland Department of Labor, Licensing and Regulation, Division of Financial Regulation Money Transmitter (Lic. # 9017, NMLS # 898432). | |
State Regulator Licensed Service | Massachusetts Office of the Commissioner of Banks, Division of Banks Check Seller, License #CS0025 | |
State Regulator Licensed Service | Massachusetts Office of the Commissioner of Banks, Division of Banks Receipts of Deposits for Transmittal to Foreign Countries, License # FT 89432, NMLS # 898432 | |
State Regulator Licensed Service | Michigan Department of Insurance and Financial Services Money Transmitter | |
State Regulator Licensed Service | Minnesota Department of Commerce Money Transmitter | |
State Regulator Licensed Service | Mississippi Department of Banking and Consumer Finance Sale of Checks | |
State Regulator Licensed Service | Missouri Division of Finance Sale of Checks | |
State Regulator Licensed Service | Nebraska Department of Banking and Finance Sale of Checks and Funds Transmission | |
State Regulator Licensed Service | Nevada Department of Business and Industry, Financial Institutions Division Money Transmitter | |
State Regulator Licensed Service | New Hampshire Banking Department Money Transmitter | |
State Regulator Licensed Service | New Jersey Department of Banking and Insurance, Division of Banking Money Transmitter (Corporation) | |
State Regulator Licensed Service | New Mexico Regulation & Licensing Department, Financial Institutions Division Business of Selling Negotiable Checks, Drafts and Money Orders | |
State Regulator Licensed Service | New York Department of Financial Services Transmitters of Money Licensed as a Money Transmitter by the State of New York. | |
State Regulator Licensed Service | North Carolina Office of the Commissioner of Banks Money Transmitter | |
State Regulator Licensed Service | North Dakota Department of Financial Institutions Money Transmitter | |
State Regulator Licensed Service(s) | Ohio Department of Commerce, Division of Financial Institutions Transmitters of Money; Transmitting Money or Equivalent to Foreign Countries | |
State Regulator Licensed Service | Oklahoma State Banking Department Money Transmission | |
State Regulator Licensed Service | Oklahoma State Banking Department Sale of Checks | |
State Regulator Licensed Service | Oregon Department of Consumer and Business Services, Division of Finance and Corporate Securities Money Transmission | |
State Regulator Licensed Service | Pennsylvania Department of Banking, Licensing Division Money Transmitter | |
State Regulator Licensed Service | Puerto Rico Office of the Commissioner of Financial Institutions, Licensing and Regulation Division Money Transfers | |
State Regulator Licensed Service | Rhode Island Department of Business Regulation, Division of Banking Sale of Checks and Electronic Money Transfers | |
State Regulator Licensed Service | South Carolina South Carolina Attorney General Office Money Transmission | |
State Regulator Licensed Service | South Dakota Department of Labor and Regulation, Division of Banking Money Order Business | |
State Regulator Licensed Service | Tennessee Department of Financial Institutions Money Transmission | |
State Regulator Licensed Service | Texas Department of Banking Money Transmission | |
State Regulator Licensed Service | Utah Department of Financial Institutions Business of Issuing and Selling Money Orders, Travelers Checks and Other Instruments | |
State Regulator Licensed Service | Vermont Department of Financial Regulation Money Services | |
State Regulator Licensed Service | United States Virgin Islands Office of the Lieutenant Governor, Division of Banking and Insurance Money Transmitter | |
State Regulator Licensed Service | Virginia State Corporation Commission, Bureau of Financial Institutions Money Order Sales and Money Transmission Services | |
State Regulator Licensed Service | Washington Department of Financial Institutions Money Transmission | |
State Regulator Licensed Service | West Virginia Division of Banking Checks and Money Order Sales, Money Transmission Services, Transportation and Currency Exchange | |
State Regulator Licensed Service | Wisconsin Department of Financial Institutions Seller of Checks | |
State Regulator Licensed Service | Wyoming Department of Audit, Division of Banking Money Transmitter |