Fraud + Safety
Protect yourself from fraudAt MoneyGram, it’s our goal to educate you on ways you can safeguard your money and personal information and avoid becoming a victim of consumer fraud. Learn about:
How to report fraud
Common consumer scams
How to protect yourself against fraud
Fraud protection resources
Our #1 anti-fraud tip? Never send money to someone you don’t know.
Report fraud
Do you think you’ve become a victim of fraud? Let us help you.
If you believe you may be a victim of fraud, please complete our form to Report fraud online.
If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1-800-933-3278 to have the transaction canceled immediately.
If you used MoneyGram to wire money as a result of a scam, please complete our form to report fraud online, or call MoneyGram Customer Care Center at 1-800-926-9400.
Common consumer scams
Almost all wire fraud starts with contact from a stranger. Protect yourself by learning about these common consumer scams.
How to protect yourself against fraud
Always
Know who you are dealing with, especially if it's about an unsolicited prize or gift offer. Don't trust a message like: "Congratulations, you just won $1,000 in a foreign lottery!"
Research an offer to be sure it's real. If it sounds too good to be true, it probably is.
Remember: wiring money is like sending cash. When you send it, it's gone—you can't get it back.
Never
Wire money to someone you don't know!
Deposit a check from someone who tells you to send some of the money back to them.
Wire money to a relative in crisis without checking out the story first. Ask questions to verify the person's identity.
Send money to receive money.
Helpful resources
Here are several US, Canadian, and global organizations that provide information to help protect you from fraud.
Still need help with fraud?
Our Customer Support team is here to help. Send us a message, chat with Mia, access secure file transfer, or find a MoneyGram location.
Stay safe from phishing attempts
Social engineering fraud is prevalent and can be more difficult to detect. Protect yourself from phishing and smishing with education.
Search our FAQs
How can we help?